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Research companies Leisure-net and The Retention People (TRP) have joined forces to launch a new customer service survey for the health and fitness sector.
news •
04 Aug 2010
Aquaterra Leisure has entered into partnership with The Retention People in order to improve Connect, its IT-based membership retention system.
news •
05 Oct 2010
Inactive health club members who have been successfully engaged into revisiting their club are 45
per cent less likely to cancel their membership – compared to inactive members who received no
interaction.
news •
22 Jul 2016
While leisure operators can generate interest and build an audience fairly easily, the
challenge is converting an audience into a paying, engaged community – and keeping them
there.
product innovation •
07 Dec 2020
Customer experience management software providers,
The Retention People have rebranded as TRP;
launching their fresh new visual identity across
software, website and brand collateral.
product innovation •
24 Jul 2017
The Retention People (RTP) has agreed a deal with Gladstone Health & Leisure (GHL) to include GHL to the list of official 'Certified Retention Partners'.
news •
17 Nov 2010
Is it worth trying to get your members to visit more frequently? Dr Melvyn Hillsdon considers the likely impact on retention rates based on the TRP 10,000 survey
HCM issue 11 2015
Is it worth encouraging your members to visit their health club more frequently? Dr Melvyn Hillsdon does the sums based on the latest data and findings from the TRP 10,000 survey
HCM Handbook 2016
Marc Jones has joined Fitronics, the company behind The Retention People (TRP) and
CoursePro,
in a newly created role of Head of Commercial.
product innovation •
26 Apr 2021
Here at Move we’ve recently taken a pause for thought in the midst of continued growth.
product innovation •
23 Apr 2019
Leading software company Fitronics has launched an all-new website featuring its leading
sports and fitness technology brands; The Retention People (TRP), CoursePro (CAP2) and
Strive.
promotion •
27 Sep 2022
MoveGB’s innovative membership model is a risk-free and lucrative proposition for operators, says MD Justin Mendleton
HCM issue 6 2015
Does interaction with fitness staff impact on member progress, and does this have an effect on retention? Melvyn Hillsdon reports
HCM issue 11 2014
What do your members experience in your club, and how does this impact retention? Dr Melvyn Hillsdon reports
HCM Handbook 2015
Two of Mid Sussex District Council's Olympos-branded fitness centres are to see the introduction of a new member retention programme.
product innovation •
26 Oct 2007
Myzone has appointed fitness industry veteran Tamara Bailey as key account manager.
news •
06 Sep 2018
Group exercisers versus gym-only exercisers. Who does what, and does this predict retention levels? Dr Melvyn Hillsdon reports
HCM issue 4 2014
Targeting older members and focusing on social interaction are among Dr Melvyn Hillsdon’s top five tips for boosting retention in 2015
HCM issue 1 2015
Fitronics’ brand The Retention People (TRP) has launched a new, improved version of its
automated member journey software Digital; which now sits alongside their industry-leading
member feedback software Insight, allowing the two modules to be used more effectively
together.
product innovation •
26 Oct 2021
Lose weight, tone up, get fit? Is this what your members really want from a club, and how does it affect retention? Melvyn Hillsdon reports
HCM issue 7 2014
Member engagement software provider The Retention People (TRP) has unveiled the winners of
its annual 2020 Member Experience Awards (MEA).
product innovation •
15 Jan 2021
Fitronics’ new member journey software is supporting the
University of Oxford in improving its services for users
HCM issue 11 2021
A new research and educational initiative aims to help fitness operators improve the
customer
experience they offer, by providing insight into the interactions they have with members.
news •
07 Mar 2018
Abigail Harris takes a look at the latest software designed to help members feel a sense of belonging to their gym 'community'
HCM issue 4 2013
Does personal training increase member retention? Dr Melvyn Hillsdon offers insight and analysis based on his ongoing research
HCM issue 4 2015
The entrepreneurial founder of Move Technologies Group talks about creating MoveGB and the tech-based health-focused ventures that have followed
HCM issue 11 2023
Which elements of the member journey are most linked to retention levels? Dr Melvyn Hillsdon outlines the findings of the TRP 10,000 report
HCM issue 9 2014
Gym buddy apps are helping people find their perfect workout partner, so they’re more likely to stick with their routine
HCM issue 6 2016
Whether it's payroll support, scheduling or task allocation, Sean James says today's CRM systems can play a key role in staff management
HCM issue 2 2014
What’s the secret ingredient that makes a live group fitness experience so powerful? And how can clubs
unlock
it?
product innovation •
06 Oct 2019
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There is speculation that Basic Fit will sell the five Spanish Holmes Place clubs it ...
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While British adults are the most active they’ve been in a decade, health inequalities remain ...
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Kerzner International has signed deals to operate two new Siro recovery hotels in Mexico and ...
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Nuffield Health’s fourth annual survey, the Healthier Nation Index, has found people moved slightly more ...
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Short-term incentives to exercise, such as using daily reminders, rewards or games, can lead to ...
Latest News
With the launch of its 49th John Reed, RSG Group is looking for more opportunities ...
Latest News
PureGym saw revenues rise by 15 per cent in 2023, with the company announcing plans ...
HCM promotional features
Sponsored
“We want our future sports centre to act as a co-location for health and wellbeing services, furthering our connections with GP referrals and digital health platforms”
HCM promotional features
Sponsored
The partnership between PureGym and Belfast-based
supplier BLK BOX is transforming the gym floor
HCM promotional features
Sponsored
D2F had updated its brand styling to keep pace with
business growth. MD, John Lofting and operations
director, Matt Aynsley, explain the rationale
HCM promotional features
Sponsored
Operators, prepare to revolutionise the way members connect with personal
trainers in your club, with the ground-breaking Brawn platform.
HCM promotional features
Sponsored
GymNation is pioneering the future of
fitness with software specialist Perfect
Gym providing a scalable tech platform
to power and sustain its growth
HCM magazine
HCM People
Dr Jonathan Leary
Founder, Remedy Place“It was as though the whole world woke up at the same time”
HCM magazine
Will Orr has been talking to HCM about the company’s
new strategy for 2024, as Kath Hudson reports
HCM magazine
New research has found BMI to be a highly inaccurate measure of childhood obesity, leading current thinking and policy based on it into question
HCM magazine
Industry suppliers are responding to the exponential increase in
consumer demand for strength training with a raft of new and
innovative launches and concepts, as Steph Eaves reports
HCM magazine
“I would say those results, along with the team’s total lack of complacency – their desire to keep improving – have been the two big highlights of my first year ”
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Experience the pinnacle of fitness and luxury at the premier industry event, Sibec EMEA, set
against the breathtaking backdrop of the Fairmont Monte Carlo this Autumn.
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